Experience the epitome of quality products at unmatched prices, coupled with an exceptional customer journey. Our vigilant approach involves daily monitoring of prices for an extensive array of products both online and in our physical store.
Embrace the assurance of our Shop With Confidence Price Guarantee, ensuring that you receive the most competitive rates available. Our commitment lies in delivering genuine value that you can trust.
At Scandic Knots, our foremost commitment is to our valued customers. We are dedicated to delivering rugs of impeccable quality at the most competitive prices. If, for any reason, you find yourself dissatisfied with your purchase, rest assured that we stand by our products. A complete refund corresponding to the value of your purchase will be promptly provided.
Should you find yourself unsatisfied with your rug and wish to initiate a return, kindly reach out to us via email at info@scandicknots.com within 7 days of receiving your order. If you intend to exchange items, please include the details in your communication. Our team will diligently work towards achieving a satisfactory resolution within a span of 14 days.
Please be mindful that our utmost effort is directed towards accurately portraying our products. Variations in colors and shades might occur due to the lighting conditions of different spaces.
In the event that the rug you envisioned isn't available on our website, don't hesitate to get in touch with us via email. We'll facilitate a hassle-free return by arranging a return label for you. Our efficient courier service will collect the rug within 2-3 business days. Upon receiving the returned item, we commit to processing the refund within 7 business days, crediting it to your designated account.
Our aim is to instill confidence in your purchase decision. Consequently, we'll only accept a return if the rug remains undamaged and devoid of any signs of use. Should you opt for a return, we are more than willing to coordinate a pickup from your location. Your satisfaction remains our paramount concern.
Damaged Or Faulty Products
We work hard to ensure you are happy with your purchase. Please inspect your product when it arrives, and if anything looks wrong or is damaged, let us know via phone or email so we can rectify the situation as soon as possible.
If you are not entirely satisfied with your purchase, we'll make it right. We will quickly refund or replace any damaged or faulty goods for free. If we cannot supply the products ordered, we will provide an agreement replacement (of equal value and type) or offer a full refund.
Our products made from natural fibers are all individual in color, size and possibly flaws in the weave. There may also be sprouting yarns of wool where strands have ended or were started during the weaving process. An inherent characteristic of this product is not a defect. A faulty return will not be accepted on the basis that it is natural occurring.
You need to contact us within 48 hours of receiving your order if you have a damaged or faulty product, to be eligible for a replacement or refund. After this time period, it will not be possible for you to return your goods.
Embrace the assurance of our Shop With Confidence Price Guarantee, ensuring that you receive the most competitive rates available. Our commitment lies in delivering genuine value that you can trust.
1. SHIPPING POLICY
scandicknots.co.uk. is committed to excellence, and the full satisfaction of our customers. scandicknots.co.uk. proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. scandicknots.co.uk. also offers same day dispatch.
2. SHIPPING
All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
scandicknots.co.uk. is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
6. RETURN REQUEST DAYS
scandicknots.co.uk. allows you to return its item (s) within a period of 7 days. Kindly be
advised that the item (s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
scandicknots.co.uk. has the following options in the event there are items which are out of stock scandicknots.co.uk. Wait for all items to be in stock before dispatching.
8. IMPORT DUTY AND TAXES
When dealing with scandicknots.co.uk. you have the following options when it comes to taxes as well as import duties:You will be required to settle the requisite fees when the items are arriving in the destination country.
9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts: Email - info@scandicknots.com
Return and Refund Policy
Thank you for shopping at Scandic Knots UK. If, for any reason, you are not completely satisfied with your purchase, please review our Return and Refund Policy.
The following terms are applicable for all products purchased from us.
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined below and shall have the same meaning whether they appear in singular or plural.
Definitions
- Goods refer to the items offered for sale.
- Orders mean a request by you to purchase goods.
- Service refers to the website.
- Website refers to Scandic Knots.
- You means the person or company using the service.
Your Order Cancellation Rights
You may cancel your order within 7 days of receiving the goods without giving any reason.
To exercise your cancellation rights, contact us via email: info@scandicknots.com
Approved refunds will be processed within 14 days after the returned goods have been received.
Return & Exchange Policy
- Return or exchange requests must be submitted within 7 days of delivery.
- Only standard full-price products are eligible.
- Custom-made and discounted items are non-returnable.
- A photo of the securely packed product is required before return approval.
- Every returned item undergoes a quality inspection.
- No restocking fee is charged.
- Exchange is confirmed only after quality inspection.
- Exchange items must be of equal or greater value.
- Return shipping within the UK is free.
Gifts
If the item was marked as a gift, a gift credit will be issued after the returned product is received. Otherwise, the refund will be sent to the original purchaser.
Contact Us
For questions regarding returns or refunds, contact us at info@scandicknots.com.







